Warranty
Our Commitment
At Cone Crafter, we are dedicated to providing high-quality products. To ensure your satisfaction, we offer a limited warranty covering manufacturing defects in materials and workmanship.
Warranty Coverage
- Duration: This warranty extends for one year from the original date of purchase.
- Scope: The warranty covers defects in materials and workmanship affecting the product's functionality.
- Exclusions: This warranty does not cover normal wear and tear, damage caused by misuse, abuse, or improper handling, unauthorized modifications or repairs, accidental damage, or cosmetic issues that do not impact the product's functionality.
Making a Warranty Claim
- Contact Us: Reach out to our Customer Service team at info@conecrafter.com or 201-579-0010. Please provide your order number, a detailed description of the issue, and any relevant photos.
- Claim Review: Our team will assess your claim and determine if the issue is covered under the warranty. We may request additional information or documentation.
- Resolution: If your claim is approved, we will provide instructions for returning the product. Depending on the nature of the defect, we may offer a replacement product, repair (if feasible), or a refund if a replacement is unavailable.
Return Shipping
- Within Warranty Period: We will cover the cost of return shipping for defective products covered under the warranty.
- Outside Warranty Period: If your claim falls outside the warranty period or the damage is not covered, you will be responsible for any shipping costs incurred.
Important Notes
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all warranty claims.
- Non-Transferable: This warranty is non-transferable and applies solely to the original purchaser.
- Unauthorized Sellers: Products purchased from unauthorized sellers or third-party resellers are not covered by this warranty.
If you have any questions regarding our warranty policy, please contact us at info@conecrafter.com.