30-Day Return Window

 

You have 30 days from the date of delivery to initiate a return request for your item.

 

Eligibility Requirements

 

To qualify for a return, your item must be:

• Unused and in the same condition as when you received it.
• Accompanied by the original receipt or proof of purchase.

Initiating a Return

 

To begin the return process, please contact us at orders@conecrafter.com. Upon approval of your request, we will provide you with detailed instructions on how and where to ship your package. Please note that return shipping costs are the responsibility of the customer. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

 

Should your order arrive damaged, defective, or incorrect, please contact us immediately upon receipt so we can promptly address the issue.

Exceptions and Non-Returnable Items

 

Certain items, such as special orders and personalized items, are not eligible for return. If you have any questions about the return eligibility of a specific item, please don't hesitate to contact us.

Refunds

 

Upon receipt and inspection of your returned item, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. Should 15 business days pass without receiving your refund, please contact us at keith@conecrafter.com.

 

Contact Us

 

If you have any questions regarding our return policy, please reach out to us at orders@conecrafter.com.